Privacy Policy

This Section of our Privacy Policy (Section II, "Site Privacy Policy") explains how we collect, use, and disclose information from and/or about you when you use the Site or the Services.

The site will be collecting and transmitting personal, medical and health-related information about you. By using the site, you agree that we can collect and use your personal and other information as described in this site privacy policy. If you do not agree, please do not use the site.

Important Definitions

When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information. When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. When we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website. Lastly, when we use the term “Pixel”, we mean the HTML code snippet that may be embedded in certain parts of the Site to collect information about the device that you use to access the Site and your use of the Site that may be shared with third parties in accordance with this Privacy Policy.

Children under age 18

We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.

The Personal information we collect or maintain may include:

  • i: Your name, age, email address, username, password, and other registration information.
  • ii: Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information.
  • iii: Health information about you prepared or obtained by the Healthcare Professionals(s) who provide clinical services through the Site such as medical and therapy records, treatment and examination notes, and other health related information.
  • iv: Billing information that you provide us, such as credit/debit card information, or that we receive from a health plan, employer or other provider of healthcare benefits on your behalf.
  • v: Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
  • vi: Information from our Health Watcher Kit or devices, to the extent you choose to sync your Health Watcher Kit data with us. It is used by our healthcare professionals and clinical support staff for purposes related to clinical care and healthcare management. We do not use or disclose Health Watcher Kit data for advertising, marketing, or other use-based data mining purposes other than improving health management.
  • vii: Other information you input into the Site or related services.

We may use your Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I):

  • i: To provide you with the services.
  • ii: To improve healthcare quality through the performance of quality reviews and similar activities.
  • iii: To create De-identified Information such as aggregate statistics relating to the use of the services.
  • iv: To notify you when Site updates are available.
  • v: To market and promote the Site and the services to you.
  • vi: To fulfill any other purpose for which you provide us Personal Information.
  • vii: For the purposes described in Section I relating to the use of Health Information.
  • viii: For any other purpose for which you give us authorization.

We may also disclose Personal Information that we collect, or you provide (subject to the restrictions relating to the use of Health Information described in Section I):

  • i: To our subsidiaries and affiliates.
  • ii: To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential.
  • iii: As required by law, which can include providing information as required by a court order.
  • iv: When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a lawful government request.
  • v: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Doktor Connect assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
  • vi: For any other purpose disclosed by us when you provide the information.

Information We Collect via Technology

As you use the Site or the Services, certain information may be passively collected by cookies, navigational data like Uniform Resource Locators (URLs) and third-party tracking services, including:

  • i: Site Activity Information.

    We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.

  • ii: Access Device and Browser Information.

    When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information").

  • iii: Cookies.

    We may use both session cookies (which expire once you close your web browser) and persistent cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and DoktorConnect. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to stay logged in to the Site.We may also use Pixels to make the Site and Services easier to use and to make our advertising better by, for example, summarizing usage patterns. We presently do not honor "Do Not Track" requests across all parts of our Site.

  • iv: Real-Time Location.

    Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a Healthcare Professional who is authorized to provide Services in the state where you are located. When accessing Google Maps services on our Site, you are agreeing to Google's Terms of Service and Privacy Policy Mobile Services.

  • v: We may collect non-personal information from your mobile device or computer.This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).
  • vi: Analytics Tools.

    We use tools such as Google Analytics to help analyze how users use the Site. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyze user and device related data and information on our behalf. Google Analytics use Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get to improve our Site and Services. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

  • vii: De-Identified Information.
  • We may use De-Identified Information created by us without restriction.

Information You Share with Third Parties

This Site Privacy Policy applies only to information we collect through the Site and in email, text and other electronic communications set up through or in connection with the Site. This Site Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Modification of Information

Subscribers will be able to update some of their information through the Site. Requests to modify any information may also be submitted to [email protected]

Limitations on Deletion of Information

You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our services. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we may retain De-Identified Data and will continue to use De- Identified Data as permitted under this Site Privacy Policy.

Steps we take to keep your information secure

We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.

Right to Non-Discrimination

DoktorConnect will not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Site Privacy Policy.

Changes to the Site Privacy Policy

We may change the Site Privacy Policy from time to time in the future. We will post any revised version of the Site Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Site Privacy Policy, both as it exists now and as it is changed from time to time.

All capitalized terms in the DoktorConnect Privacy Policy (Sections I and II) not defined herein shall have the meaning set forth in the Doctor On Demand Terms of Use

If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to [email protected]

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